Get in Touch With Us

Got a question about something you have read on ucg-london.co.uk, spotted an offer that needs a second look, or want to flag a brand for us to research? This page explains how to get a message to us and what you can realistically expect once you do.

The Best Way to Reach Us

Email is the most reliable route. Write to us at [email protected] and a member of the team will read your message personally. We do not rely on automated ticketing to filter enquiries — a real person looks at what you send.

To help us answer faster, tell us upfront which brand, page or offer your message relates to. If it concerns a specific casino from our Best Non GamStop Casinos 2026 roundup, name it directly and mention what you found so we can check it against our own notes.

What We Can Help With

• Questions about our ratings — If you want to know why one operator scores higher than another, or what sits behind a particular rating, ask and we will explain the reasoning.
• Corrections and updates — Welcome offers, terms and licensing details change often at gambling sites not on Gamstop. If something looks out of date, we want to know so we can review it.
• Content suggestions — If there is a topic around casinos not on Gamstop, payment methods, or game selection you think we should cover, tell us what you would find useful.
• General enquiries about the site — Anything about how we operate, how we research operators, or how this site fits alongside UK-licensed alternatives.
• Concerns about gambling behaviour — If you or someone you know is finding it difficult to control their gambling, please say so in your message. We can point you towards independent support resources, and we would encourage you to speak to a professional service in addition to contacting us.

What We Cannot Do

We are an independent research and comparison site, not an operator. We cannot process deposits or withdrawals, resolve account disputes, verify your identity documents, or intervene in a dispute between you and a casino. Those matters need to go directly to the operator's own support team, and if unresolved, to whatever dispute resolution service that operator names in its terms. Where a listed brand is licensed in a jurisdiction such as Curaçao, complaints ultimately fall under that regulator's process rather than ours.

What Happens After You Get in Touch

Every message is read and answered by someone on the team rather than a script. We aim to respond within a couple of working days, though this can stretch during busier periods — thank you for bearing with us if it does. If your enquiry needs input from more than one person, we will let you know it is being looked into rather than leaving you without an update.

Keeping Our Content Accurate

Reader feedback genuinely shapes how we maintain ucg-london.co.uk. Offers, bonus terms and site details for casinos not on Gamstop can shift with little notice, and we would rather correct a page quickly than leave outdated information standing. If you have used a brand we cover and had an experience worth sharing — good or bad — that feedback helps us keep our reviews honest and useful for the next reader.

All gambling activity referenced on this site is intended for readers aged 18 and over. If you are contacting us with a query that touches on eligibility or age verification, please mention this clearly so we can respond appropriately.

Whatever the reason for reaching out, we appreciate you taking the time. Drop us a line whenever something needs clearing up, and we will get back to you as soon as we reasonably can.